ORDERING & DELIVERY

 

 

HOW TO ORDER:

  • Select your required products and adhesives and place your order online.     
  • Alternatively you can order over the phone by calling our showroom: 0141 429 1218 or by post to:  William Boyle & Co. Ltd., 52-58 Darnley Street, Pollokshields, Glasgow, G41 2SE.  
  • When ordering online, you will pay through Sage Pay secure online Payment Service Provider.  Sage Pay will send you confirmation of your authorised payment. 
  • Once we have received your order and confirmation of payment from Sage, we will process your order.  We will contact you by e-mail with confirmation of delivery time.   We always send a confirmation of sale by 1st class post to the billing address.  

 

DELIVERY:

  • Most items are kept in stock and dispatched by courier to arrive within 2 working days.
  • Radiator cover orders are usually delivered within 5-7 working days if in stock.  Please contact us 0141 429 1218 to check stock levels before ordering. 
  • PLEASE NOTE: Two separate carrier companies are used for lightweight moulding range and radiator cabinets.  Therefore if you place a combined order for both, two individual carriers will deliver to you at separate times.  We cannot arrange one combined delivery.
  •  Please note that delivery times can change during Christmas and New Year period and other national/bank holidays.  Contact us before placing order at these times.
  • For other non-stock items, or when a product is temporarily out of stock, we aim to dispatch within 2 weeks. We will contact you to advise when your products will be delivered, or you can contact us on 0141 429 1218 to check on stock levels before you finalise order.
  • If we have insufficient stock to supply or deliver the goods ordered and paid for by you we will inform you via email of the delay and at your request either hold the order on an “await” stock basis or refund you the price paid for such goods.
  • Columns are non-stock items and delivery will normally be within 2 weeks.
 
  • Orders below £150 (ex VAT): Delivery is charged at £11.00 + VAT for UK mainland.  For Northern Ireland, islands and other non UK mainland deliveries, please phone for a quote.
  • Orders over £150 (ex VAT): Delivery is FREE OF CHARGE for UK mainland.  
  • For Northern Ireland, Scottish Highlands, Offshore Islands and other non UK mainland deliveries, please phone showroom to place order.  
  • The following postcodes will be classified as the Highlands:  
  • IV - all postcodes
  • KW 1-14
  • PA 34, 37, 38 & 39
  • PH 19-26, 30-40, 49 & 50, 41 sector 4
  • Deliveries are made on weekdays between 8am and 6pm. If the courier is unable to deliver they will leave a card with a local number for you to phone to arrange for a convenient time for them to come back. Morning and Saturday deliveries are available at extra cost (excluding radiator cover orders.) Phone 0141 429 1218 for details.
  • A receipt signature is required on delivery. Please note that this signature is your acceptance that the correct number of packages has been delivered undamaged. If there is obvious damage to the packaging please check the contents immediately and if found to be damaged please notify the driver that you wish to decline delivery and advise us of damage immediately. If the packaging is in good order you will still need to check the contents are in good order, although you don't need the courier to wait while you do this. Whilst damage is rare, any damage should be notified to us the day you receive your delivery. Any damaged goods that are notified in this way will be replaced immediately.  We cannot replace damaged goods notified to us after 24 hours of receipt. 
  • Should, for any reason, your delivery not arrive on the date advised by ourselves, please call us the following day on 0141 429 1218 with the order number/delivery details, this will allow us to start an immediate investigation on the whereabouts of your delivery.
  • Fireplaces and fires are not available for sale online and delivery costs stated do not apply to any fire or fireplace..  Please contact showroom direct for enquiries. 

REFUND POLICY:

  • Goods may be returned for refund or exchange within 10 working days of receipt. However, this will be subject to a restocking and handling charge to the value of 20% of your order. All original carriage charges and collection charges are also liable. Returned goods must be undamaged and carriage is the responsibility of the customer.
  • We try to encourage customers to ensure that the product that they are ordering is the correct size and style for their purpose.  Please order samples from us beforehand, rather than buying items first and then having to return them because they are too small etc..
  • Flexible mouldings, columns, pilasters and radiator cover ranges are exempt from this refund policy as they are classed as special order items - see Terms and Conditions.

 

     PLEASE NOTE:

  • Product sizes may vary minimally from those shown.
  • Providing that you have stored and installed your products in line with the installation instructions and used the recommended adhesives, all products are warranted for a period of 1 year against material defects.
  • We do not offer warranties on radiator cabinet range. 
  • William Boyle & Co. Ltd. shall not be held to compensate any additional damage.
  • Your statutory rights remain unaffected.
 


                       For full Terms and Conditions – CLICK HERE.

 

COMPANY INFORMATION:

Company address:


William Boyle & Company Limited

52-58 Darnley Street, Pollokshields, Glasgow, G41 2SE

Tel: 0141 429 1218    Fax: 0141 420 1692

Company registration No. 79567
VAT registration No. 389 0091 31